1. Privacy Policy
1.1. Who We Are
Planet Building Control (“we”, “our”, or “us”) is a UK-based company providing services related to building regulations compliance. We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1.2. The Information We Collect
We may collect and process the following personal data:
- Name, address, phone number, and email address
- Company name and job title (where applicable)
- Project and property details
- Financial and payment information (e.g., invoices)
- Communications and correspondence records
- Any information submitted via our website or forms
1.3. How We Use Your Data
We use your data for:
- Delivering our services and fulfilling contracts
- Communicating with you about your project
- Invoicing and payment processing
- Legal compliance and record-keeping
- Improving our services
- Marketing (only with your consent)
1.4. Legal Basis for Processing
Our processing of your personal data is based on one or more of the following:
- Consent (e.g., marketing communications)
- Performance of a contract
- Legal obligations
- Legitimate interests (e.g., internal administration)
1.5. How We Share Your Data
We may share your data with:
- Contractors or consultants directly involved in your project
- Legal or regulatory authorities if required by law
- Service providers who help us operate our business (e.g., IT providers, accountants)
We never sell your data to third parties.
1.6. Data Retention
We retain personal data for as long as necessary for the purposes set out above, or to comply with legal obligations (e.g. retaining records for tax purposes).
1.7. Your Rights
You have the right to:
- Access your data
- Correct inaccurate or incomplete data
- Request deletion of your data
- Restrict or object to processing
- Data portability (where applicable)
- Withdraw consent (where applicable)
To exercise these rights, please contact us (details below).
1.8. How We Protect Your Data
We implement technical and organisational measures to safeguard your data, including:
- Secure servers and firewalls
- Encryption where appropriate
- Access controls and regular audits
1.9. Contact Us (Privacy)
If you have any questions about our privacy practices or wish to make a data request contact us.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Tel: 0303 123 1113
2. Complaints Policy
2.1. Purpose
We aim to provide a professional, reliable and high-quality service. However, we understand that sometimes things may not go as planned. This policy outlines how we handle complaints in a fair, timely, and transparent manner.
2.2. How to Make a Complaint
Contact us
Please provide:
- Your name and contact details
- Details of your complaint (including any supporting documents)
- What outcome you are seeking
2.3. Complaint Handling Process
- Acknowledgement
We will acknowledge your complaint within 5 working days of receipt.
- Investigation
We will investigate the matter thoroughly. This may involve contacting you for more information or reviewing documents or communications.
- Response
You will receive a full written response within 20 working days. If more time is needed, we will let you know and explain why.
- Resolution
If your complaint is upheld, we will explain the outcome and any corrective actions. If not, we will clearly explain our reasoning.
2.4. Escalation
If you are not satisfied with our response, you may request for the matter to be reviewed by a senior manager.
If the complaint remains unresolved, you may contact a relevant external body. Depending on the issue, this may include:
- The Chartered Association of Building Engineers (CABE) or
- Construction Industry Council Approved Inspectors Register (CICAIR) (if we are an Approved Inspector)
2.5. Recording and Learning
All complaints are recorded and reviewed regularly to help us improve our services and prevent recurrence of similar issues.
